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Remote Customer Service Specialist buy in US, Free Classifieds Ads

Chatsworth, CA
Lamps Plus, the nation's largest lighting retailer, has a company culture that fosters a collaborative work environment focused on mentorship and professional development. Our company offers its employees exceptional hands on experience, opportunities for growth, work-life balance, and competitive benefits including medical, dental, vision, 401k, employee discounts, recreational discounts, and credit union membership.
Under the direction of the Customer Service Lead, the Customer Service Representative responds to customer inquiries or complaints regarding company's products or services.
If you are enthusiastic and interested in working with a growing company, please apply on our careers website at www.lampsplus.com/careers or stop by our store to apply in person.
JOB DESCRIPTION:
Efficiently handles incoming emails from customers regarding customer service and sales.
Handles incoming chats on all returns, order changes and cancellations.
Contacts customer via phone when possible to resolve customer inquiries and issues in a timely manner.
Communicates with a goal to answer all inquiries while retaining them as or turning them into a LAMPS PLUS customer.
Handles customer concerns with empathy and presents LAMPSPLUS.com in a positive light
Involves management during an escalated customer issue when necessary to satisfactorily resolve the customer's concern.
Responds to every customer email within 24 hours of receipt.
Identifies trends in issues that may affect customer satisfaction levels and consistently communicates them to management in measurable terms.
Communicates with management about errors with vendor/product issues.
Ensures that all communications pertaining to an order are noted in the comment section of the order so subsequent issues will have complete information.
Performs other duties as assigned.
JOB REQUIREMENTS:
Minimum of 1 year of customer service, administrative or retail background.
Call center experience a plus.
Excellent verbal and written communication skills in English.
Must be able to articulate details to customers in a professional and calm manner.
Computer literate - able to navigate through programs and windows.
Excellent typing and data entry skills.
Able to multi-task - i.e. talk on the phone and type notes at the same time.
Effective problem solver.
Regular job attendance is required in accordance with a regular schedule established for the position by the supervisor.
This position is remote. However, the employee must reside within commuting distance to Chatsworth for training purposes for approximately 90 days.
Saturday and Sunday shifts required.
Lamps Plus is an Equal Employment Opportunity Employer.
LAMPS PLUS: Chatsworth, CA
20250 Plummer St
Telephone: (800) 782-1967
Fax:
800-782-1967
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